Milton Artis________________________________________________________Pueblo, Colorado 81005 717.514.8415wolfgangprop@gmail.com________________________________________________________________________________________________________________________________________________________________________Summary of QualificationsResults-oriented sales and customer service professional with a proven track record of success in fast-paced environments. Possessing a strong foundation in sales, I have excelled in various roles, from individual contributor to team leader. My experience in real estate cultivated exceptional client relationship building, team management, and revenue generation skills. Proven ability to thrive in remote work settings, demonstrated by successfully managing multiple business operations simultaneously. Adept at troubleshooting challenges and providing exceptional customer support. Proven ability to quickly adapt to new technologies and systems.
Employment History
Omni Interactions Inc. 04/2024-PresentGBA- Intuit/ Quickbooks Enterprise Desktop DutiesCustomer ServiceCall Center RepresentativeChat LineQuickbooks Enterprise InstallationQuickbooks Enterprise NavigationSystem UpdatesProduct UpgradesSoftware TroubleshootingSite NavigationPurchase Assistance
Omni Interactions Inc. 01/2024-04/2024GBA- Intuit/ TurboTax DutiesCustomer ServiceCall Center RepresentativeChat LineTax PreparationSite NavigationPurchase Assistance
Foundever/Customer service/ SimpliSafe 07/2023-1/2024 Duties Customer ServiceCall Center RepresentativeChat LineAccount MaintenanceProduct UpgradesPurchase AssistanceSales
Omni Interactions Inc. 01/2023-04/2023GBA- Intuit/ TurboTax DutiesCustomer ServiceCall Center RepresentativeChat LineTax PreparationSite NavigationPurchase Assistance
Leadec at Harley-Davidson 09/2022-12/2022Paint Booth Tech/ Team Lead Duties Maintained paint booth robots Changed/maintained paint mix filters Trained 25+ new employees Managed Wet Spray crew/ daily operations Managed Wet Spray inventory/supplies Reported directly to lead supervision team
Sankofa 21 Institute 06/2018-07/2022Financial Literacy Director Duties Taught financial literacy classes Lead generation Sat on the board of directors Wrote grants for the 501c3
NexusOP 10/2014-2018 Duties Inbound Customer Service Account Management Escalation Supervisor Lead Generation Outbound SalesSummary
Generally, I answer inbound customer service calls. Whether it may be billing inquiries or escalated customer complaints. I take pride in being able to help each customer I come into contact with. On a daily basis anywhere from 150-300 customers reach me. I like to believe I have a positive impact on each and every one of their experiences with the company.
Rapid Realty 8/2012-8/2014 Duties Agent Owner Franchisee Apartment Rentals Commercial Rentals Property Sales Networking Advertising Landlord and Investor Relations New Agent Development Company-wide Training Summary Generally, I started as a real estate agent . After two and a half months, I took over my first franchise office in Jamaica, Queens. 5 months after that, I opened the second location at Eastern Parkway in Crown Heights, Brooklyn. In my time with the company we saw exponential growth in the Brooklyn and Queens rental markets, as well as breaking new ground for the company in the sales market in both boroughs. I personally introduced 47 new cash investors to the company, which helped us grow beyond being a simple rental company, into a burgeoning force in the sales market as well. My duties in the businesses were hiring, training, and developing new agents. Also, bookkeeping and managing the business accounts, and distributing commissions to the agents. I also lended my time and experience in sales to agents throughout the company, in order to help them develop into more successful salespersons. ____________________________________________________________________________
Network Marketing 4/2004-8/2012 DutiesMarketingAdvertisingCustomer AcquisitionClient RelationsSales Summary In this 8 year period, I was self employed. I worked with various network, internet, and multi-level marketing companies in several capacities. It was my duty to advertise each opportunity and introduce them to potential clients, customers, and partners. Once the relationship was defined and developed, I then personally worked with them to ensure the success of the venture, and/or the retention of their business. Team building and management became my second nature and served me well in subsequent positions. These experiences taught me how to work well individually, with well disciplined precision and expertise; but, also how to be a valued member and/or leader of a team. Summary of SkillsNegotiationsConflict resolutionComplex problem resolutionInternet marketingClient acquisitionTerritory Sales ExperienceCommunication BudgetingBusiness Development Computer Literate Creative Problem SolvingCustomer Needs AssessmentMulti-Tasking AdvertisingTeam BuildingTeam ManagementSalesCustomer ServiceTeam LeadershipRemote WorkProblem Solving/TroubleshootingClient Relationship ManagementRevenue GenerationTime ManagementMultitasking
EducationLehigh Valley College, Allentown Pa., 9/2002- 8/2006Field of Study: Business Administration, Marketing, AccountingDegree Earned: B.A.Warren County Community College, Washington NJ, 9/2001- 6/2002Field of Study: AccountingEastside High School, Paterson NJ, 9/1994- 6/1998Degree Earned: High School Diploma Accomplishments Demonstrated success in driving sales, building high-performing teams, and delivering exceptional customer service. Successfully managed and grew a real estate team from the ground up, implementing innovative sales strategies to exceed revenue goals. Proven ability to recruit, train, and motivate team members to achieve peak performance. Cultivated strong relationships with clients and stakeholders, resulting in repeat business and referrals. Demonstrated proficiency in remote work environments, effectively managing team dynamics and client interactions virtually. Possess a strong aptitude for problem-solving and technical troubleshooting, ensuring seamless operations and customer satisfaction.
Employment History
Omni Interactions Inc. 04/2024-PresentGBA- Intuit/ Quickbooks Enterprise Desktop DutiesCustomer ServiceCall Center RepresentativeChat LineQuickbooks Enterprise InstallationQuickbooks Enterprise NavigationSystem UpdatesProduct UpgradesSoftware TroubleshootingSite NavigationPurchase Assistance
Omni Interactions Inc. 01/2024-04/2024GBA- Intuit/ TurboTax DutiesCustomer ServiceCall Center RepresentativeChat LineTax PreparationSite NavigationPurchase Assistance
Foundever/Customer service/ SimpliSafe 07/2023-1/2024 Duties Customer ServiceCall Center RepresentativeChat LineAccount MaintenanceProduct UpgradesPurchase AssistanceSales
Omni Interactions Inc. 01/2023-04/2023GBA- Intuit/ TurboTax DutiesCustomer ServiceCall Center RepresentativeChat LineTax PreparationSite NavigationPurchase Assistance
Leadec at Harley-Davidson 09/2022-12/2022Paint Booth Tech/ Team Lead Duties Maintained paint booth robots Changed/maintained paint mix filters Trained 25+ new employees Managed Wet Spray crew/ daily operations Managed Wet Spray inventory/supplies Reported directly to lead supervision team
Sankofa 21 Institute 06/2018-07/2022Financial Literacy Director Duties Taught financial literacy classes Lead generation Sat on the board of directors Wrote grants for the 501c3
NexusOP 10/2014-2018 Duties Inbound Customer Service Account Management Escalation Supervisor Lead Generation Outbound SalesSummary
Generally, I answer inbound customer service calls. Whether it may be billing inquiries or escalated customer complaints. I take pride in being able to help each customer I come into contact with. On a daily basis anywhere from 150-300 customers reach me. I like to believe I have a positive impact on each and every one of their experiences with the company.
Rapid Realty 8/2012-8/2014 Duties Agent Owner Franchisee Apartment Rentals Commercial Rentals Property Sales Networking Advertising Landlord and Investor Relations New Agent Development Company-wide Training Summary Generally, I started as a real estate agent . After two and a half months, I took over my first franchise office in Jamaica, Queens. 5 months after that, I opened the second location at Eastern Parkway in Crown Heights, Brooklyn. In my time with the company we saw exponential growth in the Brooklyn and Queens rental markets, as well as breaking new ground for the company in the sales market in both boroughs. I personally introduced 47 new cash investors to the company, which helped us grow beyond being a simple rental company, into a burgeoning force in the sales market as well. My duties in the businesses were hiring, training, and developing new agents. Also, bookkeeping and managing the business accounts, and distributing commissions to the agents. I also lended my time and experience in sales to agents throughout the company, in order to help them develop into more successful salespersons. ____________________________________________________________________________
Network Marketing 4/2004-8/2012 DutiesMarketingAdvertisingCustomer AcquisitionClient RelationsSales Summary In this 8 year period, I was self employed. I worked with various network, internet, and multi-level marketing companies in several capacities. It was my duty to advertise each opportunity and introduce them to potential clients, customers, and partners. Once the relationship was defined and developed, I then personally worked with them to ensure the success of the venture, and/or the retention of their business. Team building and management became my second nature and served me well in subsequent positions. These experiences taught me how to work well individually, with well disciplined precision and expertise; but, also how to be a valued member and/or leader of a team. Summary of SkillsNegotiationsConflict resolutionComplex problem resolutionInternet marketingClient acquisitionTerritory Sales ExperienceCommunication BudgetingBusiness Development Computer Literate Creative Problem SolvingCustomer Needs AssessmentMulti-Tasking AdvertisingTeam BuildingTeam ManagementSalesCustomer ServiceTeam LeadershipRemote WorkProblem Solving/TroubleshootingClient Relationship ManagementRevenue GenerationTime ManagementMultitasking
EducationLehigh Valley College, Allentown Pa., 9/2002- 8/2006Field of Study: Business Administration, Marketing, AccountingDegree Earned: B.A.Warren County Community College, Washington NJ, 9/2001- 6/2002Field of Study: AccountingEastside High School, Paterson NJ, 9/1994- 6/1998Degree Earned: High School Diploma Accomplishments Demonstrated success in driving sales, building high-performing teams, and delivering exceptional customer service. Successfully managed and grew a real estate team from the ground up, implementing innovative sales strategies to exceed revenue goals. Proven ability to recruit, train, and motivate team members to achieve peak performance. Cultivated strong relationships with clients and stakeholders, resulting in repeat business and referrals. Demonstrated proficiency in remote work environments, effectively managing team dynamics and client interactions virtually. Possess a strong aptitude for problem-solving and technical troubleshooting, ensuring seamless operations and customer satisfaction.